Reference

Terms and Conditions for Your nettoti Account

These terms set out what you agree to when you open and use your nettoti account. They cover how your account works, how we handle your wallet transactions via DANA, OVO, or GoPay, and what applies based on where you access the platform.

Account EligibilityWallet & Payment TermsPlatform Access RulesYour ResponsibilitiesHow Changes Are Communicated
nettoti Terms and Conditions for Your nettoti Account
REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms isn't clear, or if you need to raise a question about your account status, wallet transaction, or access eligibility, here's how to reach our support team. We handle terms-related queries through the same channels as general account support.

Live Chat Open the chat widget from your account dashboard. Our support team handles terms clarifications, account questions, and wallet transaction queries directly through live chat.
Email Support Send your terms or account query to our support address listed in your account settings. Include your account reference so we can respond to the right record.
Help Centre Our help centre covers common questions about account rules, wallet use with DANA, OVO, GoPay, and what these terms mean for your access. Check it before raising a ticket.
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

Your account data is stored securely and accessed only for the purpose of operating your account and processing your wallet transactions. Here's what we do and what you can ask us to do.

Data We Hold

We hold the information you provided when opening your account: contact details, wallet identifiers for DANA, OVO, or GoPay, and a record of transactions processed under your account.

Cookie Use

We use cookies to keep your session active across devices — so your mobile session doesn't drop when you switch to a browser. You can manage cookie preferences in your account settings.

Requesting Changes

To update or request deletion of personal data held on your account, contact support with your account reference. We'll process the request in line with applicable local data rules.

Retention Period

We retain account data for as long as your account is active and for a period after closure as required by applicable rules. Closed accounts are not immediately purged from our records.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — covering wallet use, account access, data, and what to do if something isn't right.

Yes, we update these terms when platform or legal conditions change. We post the new version here and notify you through your registered contact when a change materially affects your account.

Access to your nettoti account depends on whether local law in your region permits it. If your region is not supported, account functionality may be limited or suspended in line with these terms.

We store wallet identifiers linked to your account for transaction processing. We don't store your wallet PINs or passwords. Each transaction is authenticated directly through your wallet app.

No. Your account is personal and non-transferable. Sharing access or transferring account ownership to another person is a breach of these terms and may result in account suspension.

Contact our support team with your account reference and specify what you'd like — a data export or a deletion request. We'll handle it according to applicable local data protection rules.

Change your password immediately and contact support through live chat or email. Include your account reference and the approximate time of the suspected access so we can investigate quickly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.