Reference

How nettoti Handles Your Personal Data

This page covers exactly what data we collect when you use nettoti, how we store it, and what rights you hold over it.

Data collected at account creationWallet data: DANA, OVO, GoPayCookie and device trackingYour right to access or deleteHow to contact us about your data

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Have a question about your data or want to request a change? Our support team handles privacy requests separately from general account queries. Send us the details of your request through any of the channels below and we will respond with the specific action taken on your account.

Team online

Live Chat

Open live chat from any page on nettoti. For privacy requests, select 'Account and Data' from the topic menu so your message reaches the right team directly.

Email Support

Email us at support@nettoti with the subject line 'Privacy Request'. Include your registered phone number so we can verify your account before actioning the request.

Account Settings

Some data preferences — like marketing emails and cookie consent — can be updated directly inside your account settings without needing to contact us at all.

What We Collect and Why We Use It

nettoti Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit: name, email address, phone number and the wallet identifier tied to your preferred payment method — DANA, OVO or GoPay. We use that information to verify your account, process transactions and send you relevant account

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communications. We do not sell your personal data to third parties. Deposit and withdrawal records associated with your e-wallet are retained for transaction integrity and to satisfy financial record obligations under applicable rules. Access to your account data is restricted to authorised staff only, and all
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data in transit is protected by SSL encryption. If you access nettoti from Bekasi or anywhere else in Indonesia, the same data-handling standards apply. Availability of certain features depends on local law and eligible regions. We may update this policy when our services change; we will
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notify you via the registered email on your account before any material change takes effect. You can ask us to correct, export or delete your account data at any time — see the contact section below for how.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security is not a one-time setup — it is an ongoing part of how nettoti operates. Below are the four main areas we focus on to keep your account and payment data safe and managed responsibly.

Account Security

Your account is protected by OTP verification on each login. We do not store your DANA, OVO or GoPay PIN — only the wallet reference needed to match your transaction.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser or through the consent banner on first visit.

Data Retention

Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable financial rules. We delete marketing preferences when you opt out.

Your Access Rights

You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or request deletion — subject to any retention obligations we are required to meet.

Common Questions About Your Privacy on nettoti

These are the questions we hear most often about how your data is handled. If your question is not here, reach us through live chat or email and we will give you a direct answer.

We collect your name, phone number, email address and the wallet reference for your chosen payment method — DANA, OVO or GoPay. We do not collect more than what is needed to run your account.

We store only the wallet reference required to match your transaction. Your actual e-wallet PIN or login credentials are never transmitted to or stored on our systems.

Yes. Email support@nettoti with the subject 'Data Access Request' and your registered phone number. We will verify your identity and send back the data we hold on your account.

Submit a deletion request via email or live chat. We will action it within a reasonable period, except where we are required to retain records under applicable financial or legal obligations.

We do not sell your data. We share only what is necessary with payment processors — like the rails behind DANA, OVO and GoPay — to complete your transactions securely.

We will notify you by email to your registered address before any material update takes effect. Minor wording corrections may be updated without a separate notice; the date at the top of the page will change.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoIndonesia Red Wheel 502 Accountnettoti Login

How nettoti Handles Your Personal Data

How to Contact Us About Your Data

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Information

Account Security

Cookie Use

Data Retention

Your Access Rights

Common Questions About Your Privacy on nettoti

01 What personal data does nettoti collect when I register?

02 Is my DANA or OVO wallet information stored securely?

03 Can I request a copy of the data nettoti holds about me?

04 How do I ask nettoti to delete my account data?

05 Does nettoti share my data with third parties?

06 How will I know if this privacy policy changes?

Privacy Policy

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