Reference

Our Terms, Your Account, Your Rights

These legal conditions set out how nettoti operates your account, handles your data, and determines eligibility — all of which depend on local law and the region where you access the platform.

Eligibility by local lawAccount data conditionsDANA, OVO, GoPay wallet termsCookie and retention policyContact rights explained
nettoti Our Terms, Your Account, Your Rights
POLICY CONTACT

Reach Us About Any Legal Question

If you have a specific question about these conditions — your data, a wallet transaction dispute, or an account closure request — contact us directly through one of the channels below. For DANA, OVO, or GoPay transaction queries, include your wallet reference number so we can match the record quickly. Responses to legal and account queries may take longer than general support requests.

Team online

Live Chat

Start a chat session from your account dashboard. For policy or account-closure questions, select the Legal category so the right team picks it up.

Email Support

Write to us at support@nettoti for data requests, wallet dispute escalations, or formal policy questions. Include your registered account ID.

Account Help Centre

Visit nettoti/help for step-by-step account actions — including how to request data access, update wallet details, or close your account.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

Your trust depends on how we actually manage the things we collect. Here is what we do across four key areas — data handling, cookies, account security, and how you can request changes to your information at any time.

Data Handling

We collect only what is needed to operate your account — your registered contact, wallet identifiers for DANA, OVO, or GoPay, and transaction history. We do not sell this data.

Cookies and Retention

Session cookies keep your mobile login active across browser and app. We retain account data for as long as your account remains open, plus any period required by applicable regulation.

Account Security

Login is protected by OTP verification sent to your registered number. If you notice unrecognised activity, freeze your account from settings and contact us immediately via live chat.

Requesting Changes

You can request access to, correction of, or deletion of your personal data by emailing support@nettoti with your account ID. We aim to respond within the timeframe local regulation requires.

Common Questions About These Conditions

These are the questions we hear most often about policy, data rights, and account conditions. If yours is not listed, reach out via live chat or email and we will give you a direct answer.

Access is available where local law in Indonesia permits it. You are responsible for confirming that using the platform is lawful in your specific region before opening an account.

We store the wallet identifiers linked to your account for transaction matching. We do not store your full wallet login credentials. Wallet security is managed by your respective e-wallet provider.

Email support@nettoti with your registered account ID and the subject line 'Data Request'. We process this within the period your local regulation requires and confirm by return email.

Contact us via live chat or email with the wallet reference number and transaction date. We match it against our account ledger and respond with the outcome. Our records govern pending any formal review.

Yes. Submit a closure request via support@nettoti. Once processed, your active data is removed except where retention is required by applicable law or an open dispute.

We post the updated version at nettoti/legal with the effective date. Continuing to use your account after that date means you accept the revised conditions. Close your account before the date if you do not.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.